The Hospice Liaison: A Key Role in Hospice Care
Published on October 3, 2023
Updated on October 11, 2025
Published on October 3, 2023
Updated on October 11, 2025

Table of Contents

This position involves being the first point of contact for families, patients, and facilities, making a lasting impression by offering both compassion and confidence in explaining hospice services. In this discussion, we will delve into the various aspects of the role of the Hospice Liaison, bringing insight from forever Christmas-loving Kathy Naccarato, including its dynamic nature, your dedication to dispelling misconceptions, and the importance of building relationships within the healthcare community.
Being a hospice liaison is a job, as every day brings new challenges and opportunities. You might have your calendar meticulously planned, but the nature of hospice care means that referrals can come in unexpectedly. Adaptability is critical, as you must adjust your schedule to accommodate the needs of patients and families embarking on their end-of-life journey. Your ability to pivot quickly and efficiently is a testament to your dedication to ensuring that every patient receives the care they need when needed.
One of the most rewarding aspects of this role is dispelling the fear and misunderstanding surrounding hospice care. Many families approach hospice with trepidation, and it’s the Hospice Liaison’s responsibility to convey that hospice is about improving the quality of life for patients and providing support to families. By communicating clearly and empathetically, using language that anyone can understand, you help families see that hospice is not about giving up but about making the patient’s remaining time as comfortable and meaningful as possible.
The Hospice Liaison role extends beyond interacting with patients and families; it also involves building strong relationships with physicians and healthcare facilities. Effective communication with healthcare providers is essential for ensuring patients receive appropriate care. You advocate for hospice services, educating both facilities and the broader community about the benefits of hospice care. Your dedication to bridging these gaps is vital to providing comprehensive end-of-life support.
Being a hospice liaison is a profoundly fulfilling profession that allows you to make a significant difference in the lives of terminally ill patients and their families. Your adaptability, compassionate communication, and dedication to dispelling misconceptions are critical in ensuring patients receive the best possible care during their end-of-life journey. Your ability to build strong relationships within the healthcare community also helps create a seamless support network for those in need.
Dispelling Myths About Hospice Care
What is a Hospice Community Liaison?
Top 30 FAQs About Hospice: Everything You Need to Know
Understanding Hospice Care: Is it Too Early to Start Hospice?
What’s the process of getting your loved one on hospice service?
Picking a hospice agency to provide hospice services
National Hospice Locator and Medicare Hospice Compare
CaringInfo – Caregiver support and much more!
Surviving Caregiving with Dignity, Love, and Kindness
Caregivers.com | Simplifying the Search for In-Home Care
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VSED Support: What Friends and Family Need to Know
Take Back Your Life: A Caregiver’s Guide to Finding Freedom in the Midst of Overwhelm
The Conscious Caregiver: A Mindful Approach to Caring for Your Loved One Without Losing Yourself
Everything Happens for a Reason: And Other Lies I’ve Loved
Final Gifts: Understanding the Special Awareness, Needs, and Communications of the Dying
Holistic Nurse: Skills for Excellence book series
Bridges to Eternity: The Compassionate Death Doula Path book series:
Additional Books for End-of-Life Doulas
VSED Support: What Friends and Family Need to Know
Find an End-of-Life Doula
At present, no official organization oversees end-of-life doulas (EOLDs). Remember that some EOLDs listed in directories may no longer be practicing, so it’s important to verify their current status.
End-of-Life Doula Schools
The following are end-of-life (aka death doula) schools for those interested in becoming an end-of-life doula:
The International End-of-Life Doula Association (INELDA)
The International Doula Life Movement (IDLM)
University of Vermont. End-of-Life Doula School
Kacie Gikonyo’s Death Doula School
Laurel Nicholson’s Faith-Based End-of-Life Doula School
National End-of-Life Doula Alliance (NEDA) – not a school, but does offer a path to certification
Remember that there is currently no official accrediting body for end-of-life doula programs. It’s advisable to conduct discovery sessions with any doula school you’re considering—whether or not it’s listed here—to verify that it meets your needs. Also, ask questions and contact references, such as former students, to assess whether the school offered a solid foundation for launching your own death doula practice.
Empowering Excellence in Hospice: A Nurse’s Toolkit for Best Practices book series