Hope Volunteer Coordinator

Hospice coordinators play a crucial role in ensuring that hospice patients receive the compassionate care and support they need during their end-of-life journey. In this article, we will explore the responsibilities of a hospice , address common misconceptions about hospice volunteers, and share insights from Hope Eberly, for Grane Hospice.

Common Misconceptions About Hospice Volunteers

Volunteers Are Untrained

Contrary to the misconception that volunteers in lack training, they go through an extensive training and onboarding process. This training equips them with the necessary skills to communicate and connect appropriately with hospice patients. This ensures that volunteers are well-prepared to provide the best possible support.

Volunteers Have Limited Roles

Hospice volunteers play diverse and essential roles in patient care. They can relieve loneliness by being a friend to patients, engage in activities like reading, playing board games, doing crafts, baking, playing music, or even learning new skills. Furthermore, they contribute to the bereavement program by offering companionship, creating memory items, or sending thoughtful cards.

Volunteers Provide Medical Care

Volunteers are not responsible for providing medical care. Their role is to offer emotional support, companionship, and assistance with non-medical tasks.

Volunteers Only Work in a Facility

The majority of is provided in the patient's preferred setting, which is often their own home. Volunteers can visit patients in their homes, nursing homes, or assisted living facilities

Volunteers Only Work with Patients

Volunteers can also assist with the bereavement program by providing companionship to a bereaved, making memory items, or sending “thinking of you” cards.

The Role of a Hospice Volunteer Coordinator

The hospice coordinator is responsible for managing the volunteer program. This role involves recruiting, training, matching, and overseeing caring and compassionate individuals who visit hospice patients. Their primary goal is to ensure that volunteers are well-prepared to interact with patients in a meaningful and empathetic manner.

Recruiting and Training

One of the key responsibilities of a coordinator is recruiting suitable volunteers. They identify individuals with the right qualities for this role, such as empathy and . Once selected, volunteers go through a comprehensive training process to prepare them for the challenges they may encounter.

Matching Volunteers with Patients

The coordinator plays a vital role in matching volunteers with patients who could benefit from their specific skills and personality. This careful matchmaking enhances the quality of the patient-volunteer relationship and ensures that patients receive the best possible companionship.

Overseeing Volunteer Activities

The coordinator monitors and oversees the activities of volunteers, ensuring that they are providing the support needed by patients and their families. They offer guidance and support to volunteers as they fulfill their roles, maintaining a high standard of care.

Real-Life Impact of Hospice Volunteers

Hospice volunteers often create meaningful connections with patients that have a profound impact on their end-of-life journey. For instance, a volunteer may create personalized items, fulfill a patient's hobbies, or provide a comforting presence when needed. Let's expand on the tremendous impact of hospice volunteers.

Here are some ways in which hospice volunteers make a difference:

  • Emotional support and companionship: Volunteers offer a listening ear, a comforting presence, and a source of companionship for patients. They can engage in activities such as reading, playing games, or simply sitting quietly with the patient.
  • Relieving loneliness: Hospice can be a lonely experience for patients, as their world often revolves around medical procedures and healthcare professionals. Volunteers provide an opportunity for patients to reconnect with their community, make new friends, and stay social.
  • Assistance with practical tasks: Volunteers can help with light household chores, shopping, cooking, or even pet care, relieving some of the burdens on the patient and their family.
  • Bereavement support: Volunteers can provide companionship and support to the bereaved, helping them through the grieving process by making memory items or sending “thinking of you” cards.
  • Indirect contributions: Besides working directly with patients and families, hospice volunteers can also make indirect contributions by assisting with administrative tasks, such as filing paperwork, data entry, or planning community events and outings.

Hospice volunteers not only make a difference in the lives of patients and their families but also benefit personally from their experiences. They often report a better acceptance of death and its place in the lifecycle, a sense of gratification, and a deeper appreciation of what is profoundly important in life

Insights from Hope Eberly, Volunteer Coordinator for Grane Hospice

Hope Eberly, Volunteer Coordinator for Grane Hospice, shared some examples of how volunteers make a difference in the lives of patients. These stories highlight the importance of volunteers in providing support, companionship, and meaningful experiences for patients on hospice care. Some of these examples include:

  • A volunteer making rubber band bracelets for a bedbound patient, bringing joy and a sense of connection to the patient.
  • A volunteer baking no-bake cookies with a patient who used to love baking, creating a meaningful and enjoyable experience for the patient.
  • A volunteer providing a comforting presence and playing quiet music for a nonresponsive patient on end-of-life visits, with the presence of a pet therapy dog offering additional comfort to the patient.

These stories demonstrate the impact that volunteers can have on the lives of patients and their families, providing support, companionship, and meaningful experiences during their end-of-life journey.


Hospice volunteer coordinators are the linchpin in ensuring that patients receive compassionate care from well-trained volunteers. They play a pivotal role in dispelling common misconceptions about hospice volunteers and create opportunities for meaningful connections in the end-of-life journey.


Hospice volunteers: bridging the gap to the community?

Hospice Getting Creative in Leveraging Volunteerism

Hospice Volunteers: Making an Impact in People's Lives

What Does a Hospice Volunteer Coordinator Do?

Being a hospice volunteer

Understanding Hospice Care: Is it Too Early to Start Hospice?

What's the process of getting your loved one on hospice service?

Picking a hospice agency to provide hospice services

Medicare — Find and compare hospice providers

Eldercare Locator: a nationwide service that connects older Americans and their caregivers with trustworthy local support resources

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